If you are having problems with your Zillable account, and you need support from Zillable, you can create a temporary support token that you will then provide to the Zillable Support team. This token will give the Zillable Support team temporary access to your account for troubleshooting purposes for a specific period of time.
To create a support token, follow the steps below.
- Click Account Settings from the Profile Menu.
- Click the Support token tab to open your Token Log. If this is your first time to create a token, the Token Log will be empty. Otherwise, you'll see a list of your previous support tokens on the Token Log.
- Click the Add button on the lower right.
- On the Create Support Token window, enter the email address to which the support token will be sent, then set the effective period for the token. The period might be anything from minutes, days, or weeks.
- Click Submit.
NOTE: The email address is normally the default Zillable support email address (email@example.com). If you select Zillable's support email address or your network administrator's email address, there will be no approval required for the token created. Otherwise, the token need to be approved by the network administrator.
The Zillable Support Team or your IT Department will use the support token to troubleshoot your account. Once your issue is resolved, Zillable Support or your IT Department will get in touch with you so that you can revoke the support token.